Terms & Conditions

These terms and conditions apply to assessments booked by a private individual or their parents/ guardian.

Before the assessment

Diagnostic assessments can be booked by email. The assessor will confirm the appointment by email. Both email and phone contact details must be provided to the assessor.

Prior to the assessment, the assessor will request background information from you and the school.

A report cannot be completed unless this information is provided.

It is essential that the person having the assessment has had an eyesight check within the two years prior to assessment. Glasses must be brought to the assessment if required.

The client may ask to rearrange the assessment, e.g. due to ill health, up to 48 hours before the appointment without losing the £100 deposit.

During the assessment

The assessor will act with professionalism during the assessment with due care to the comfort and needs of the person being assessed.

The person being assessed is required to behave in a manner conducive to determining an accurate diagnosis. Where co-occurring needs mean that extra accommodations may be needed, this should be discussed with the assessor prior to assessment.

Where an individual under the age of 18 is left with an assessor, the parent/carer will have provided a contact phone number and will be freely available during this time.

The assessor reserves the right to pause or postpone an assessment where an individual is becoming unduly upset by the process.

Payment terms

Payment of a non-refundable £100 deposit is due at the time of booking with the balance due 48 hours before the assessment. The assessor reserves the right to cancel a booking if payment of the deposit has not been made. The assessor will be unable to complete a report where full payment has not been received.

Payment is made by a paypal link sent by email. Funds must be cleared before a report is released.

After the assessment

The report will be completed up to 3 weeks following the assessment and will be supplied by email as a PDF. This will be written to the required standard and adhere to the guidelines outlined by The SpLD Assessment Standards Committee (SASC).

If the person being assessed shows signs of a visual difficulty during the assessment, the assessor reserves the right to withhold an assessment report until the extent/impact of any visual difficulties has been determined.

Minor amendments to the background information may be requested up to 30 days after a report has been received.

Once a report has been finalised and a follow up discussion of the results has taken place (no later than 30 days after the report has been submitted), the assessment process will be concluded.